Privacy Policy

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum — information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: name; email address; phone number (mobile and/or landline); mailing address; suburb, state, and postcode.

Property-Related Information: property search preferences; property budget and finance capacity; preferred locations and school zones; property type preferences (house and land, off-the-plan, etc.); investment or owner-occupier status.

Professional Information (for Business Listings): business name and trading name; ABN/ACN; business address; professional licenses and credentials; Professional Indemnity Insurance certificates and details; Trust Account details (where applicable for verification); business logo and marketing materials; service areas and specializations.

Mortgage and Finance Information: income details; employment status; deposit amount available; current mortgage or rental commitments; credit-related information (via third-party providers only).

Account Information: username and password (encrypted); account preferences and settings; subscription and payment history; saved searches and properties; communication preferences.

Inquiry and Communication Data: messages sent through our contact forms; email correspondence; phone call records (when you contact us); feedback and survey responses; customer support interactions.

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, browser, OS, device type, screen resolution), usage data (pages visited, search queries, click paths, referral sources, timestamps) and location data (general location from IP; precise location if you grant permission).

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers, builders you contact; mortgage brokers and financial service providers; property data providers; credit reporting agencies (with your consent); social media platforms; marketing and analytics service providers; government databases; and your employer or organisation you work with in the course of our dealings with them.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters or alerts, register for an account, complete mortgage calculators, download guides, submit listings or directory entries, participate in surveys or promotions, provide reviews or testimonials, or attend our events.

3. How We Use Your Information

We use your personal information to provide access to our property search and discovery platforms; connect you with property developers, builders, and real estate agents; facilitate mortgage broker connections and home loan services; deliver school zone information and property insights; process and display property listings; manage business directory listings; respond to inquiries; send property alerts matching your criteria; provide mortgage rate updates; send service-related notifications; analyse usage; and (with consent) send marketing.

We may also process your information based on legitimate business interests, including preventing fraud, enforcing our Terms, protecting our legal rights, complying with legal obligations, and running our business.

4. Information Sharing and Disclosure

We may share your personal information with property industry partners (developers, agents, project marketers, property management companies); financial services partners (HALP Home Loans network brokers, lenders, aggregators); professional service providers (conveyancers, inspectors, valuers, removalists — on request); technology providers (AWS, Pipedrive, ActiveCampaign, Google Workspace/Drive, Stripe, Google Analytics, marketing automation, SMS providers); business operations (related bodies corporate, professional advisors, business purchasers or successors); and where legally required (government agencies, courts, regulatory authorities).

Property listing inquiries go directly to the listing agent/developer — HALP does not store, read, or process them. Platform inquiries (Contact Us, Join Us, Advertise With Us) are collected and stored by HALP in our CRM systems.

We do not sell your personal information.

5. Data Security and Storage

We use SSL, encryption, secure authentication, access controls, regular assessments, restricted staff access, secure AWS data centres, backups, PCI-DSS compliant Stripe payment processing, and staff training. We retain account information while the account is active plus 7 years; inquiry records up to 7 years; transaction records 7 years; marketing data until you unsubscribe; analytics ~26 months. Data is stored on servers in Australia and with cloud providers (AWS, Pipedrive, ActiveCampaign, Google Drive, Stripe).

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with consent) marketing cookies, plus similar tracking such as web beacons and local storage. You can manage cookies via your browser, our consent banner, or third-party opt-outs (e.g. Google Analytics opt-out). Disabling cookies may limit functionality.

7. Your Privacy Rights

You may access and correct your personal information, opt out of marketing (email unsubscribe link, SMS "STOP", account preferences), delete your account (subject to legal retention), and request a portable copy of your data. Complaints go to privacy@halp.com.au (acknowledged within 7 days, response within 30). If unsatisfied, contact the OAIC at www.oaic.gov.au / 1300 363 992.

8. Children's Privacy

Our services are not intended for people under 18 and we do not knowingly collect information from children. Contact privacy@halp.com.au if you believe we have.

9. Third-Party Links and Services

Our sites may link to third parties. We are not responsible for their privacy practices. Review their policies. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms.

10. International Data Transfers

Some data may be transferred outside Australia (primarily USA and EU) to providers such as AWS, Stripe, Google, Pipedrive and ActiveCampaign. We ensure the recipient country has substantially similar protections, or we have contractual protections, or we have your consent.

11. Marketing and Direct Marketing

With your consent we may send property listings and alerts, newsletters, development information, home loan updates, guides and promotions. Opt out any time via unsubscribe link, account settings, "STOP" reply, or unsubscribe@halp.com.au (actioned within 5 business days). We do not share your info with third parties for their direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this policy. When we do we will update the "Last Updated" date, notify account holders by email, display a notice on our sites, and give a reasonable review period. Continued use constitutes acceptance.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185. Response times: general 5 business days; access 30 days; complaints 30 days.